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Customer Help & FAQs

For general enquiries, feedback or questions please contact our main office at mail@hartpub.co.uk or on +44 (0)1865 598648

For enquries about an order please contact the relevant distributor listed below


Trade Customers in the UK
T +44 (0)1256 302692
F +44 (0)1256 812521
E orders@macmillan.co.uk

Trade Customers in the EU and ROW
T +44 (0)1256 302890
F +44 (0)1256 842084
E export@macmillan.co.uk

Individual Customers in the UK
T +44 (0)1256 302699
F +44 (0)1256 812521
E direct@macmillan.co.uk

Individual Customers in the EU and ROW
T +44 (0)1256 302890
F +44 (0)1256 842084
E export@macmillan.co.uk

All Customers in America
ISBS (International Specialized Book Services),
920 NE 58th Avenue, Suite 300,
Portland, OR 97213-3786,
USA
T +1 503 287 3093
F +1 503 280 8832
E orders@isbs.com

American customers should order via www.isbs.com

All Customers in Australia
Bloomsbury Publishing Pty Ltd
Level 4
387 George St
Sydney 2000 NSW
Australia
T +61 2 8820 4900
E au@bloomsbury.com

Australian customers should order via www.bloomsbury.com

All Customers in Canada

Pearson Canada
Higher Education
26 Prince Andrew Pl
Toronto, ON, M3C 2T8
Canada


E Customerservice.canada@pearsoned.com

 

PRICING
Prices are subject to change without notice.
Prices for books that are not yet published are shown as approximate prices and may change slightly upon publication. To check our latest prices and publication dates, search for the book on this site or call us on +44 (0) 1865 598648

POSTAGE & PACKING COSTS
UK
Free postage on orders over £25

Orders under £25 = £3.50 for the first book + £1 for any additional book

Europe

£5.50 for the first book + £1 for any additional book

ROW

£9.50 for the first book + £1 for any additional book

DELIVERY TIMES
Once dispactched from our warehouse, books that are in stock are usually delivered according to the timeframes below:
UK: 2-3 working days
Europe: 4 weeks
ROW: 6-8 weeks

Books that are not yet published will be dispatched as soon as possible upon publication.

How do I ship my order to a different address?
When you enter the checkout process, your default delivery address will be displayed along with the option to change the delivery address. By clicking on the latter, you will be taken to your own address book, where you can add new addresses, edit existing addresses and select an alternative address for the delivery of your current order.

You can add to, delete, or modify your addresses prior to entering the purchasing process by clicking on ‘My account’ and selecting ‘Delivery’.

 

RETURNS
Can I return an item and, if so, will I have to pay for postage?
We guarantee the quality of all products purchased from our website. If you are not completely satisfied with your purchase, you may return the item, in its original condition, within 30 days of receipt of your package for a full refund of the purchase price. If the return is due to an error on our part, we will gladly send you a prepaid returns label.

How do I return an item?
If you would like to return an item, please send it with a copy of your invoice to:

Macmillan Distribution (MDL),
Cromwell Place,
Hampshire International Business Park,
Lime Tree Way,
Basingstoke,
Hampshire, RG24 8YJ, UK



Hart Publishing are not responsible for lost returns.
 

 
MY ACCOUNT
Why do I have to register on your website?
You only have to register if you would like to purchase one of our books.

What if I change address?
It is easy to change your personal details. Once logged in, click on ‘My Account’ at the top right of the screen. Your current details will be displayed under the ‘Delivery’ tab. If you wish to change any of the fields, simply click on the ‘Edit’ button. You will then be taken to a screen displaying all the fields, which will allow you to re-enter the information. Click ‘Save changes’ when you are finished. Your profile will automatically be updated.

What if I forget my password?
Your password is secure. If you forget it, click on the link at the bottom of the sign in box. You will then be asked to enter the email address you originally used to register with us. On submission of the correct email address, you will receive an email with instructions on how to reset your password.

 

EBOOK HELP
Click here for information about buying and reading eBooks from this site

Please note, if you are based outside of the UK the price of your eBook may vary from the price advertised on this site. This is due to varying VAT rates in different countries.





Publication Dates
Please note, the publication dates listed on this website may be subject to change.



INSPECTION COPIES
Please note that we run an inspection copy scheme for our student textbooks. Books which are available on inspection will have a 'Request Inspection Copy' button on their page on this site.
Alternatively, to request an inspection copy by email please contact Mary Mahoney (mary@hartpub.co.uk) with details of the course you are considering the book for (title, dates, and likely number of students)as well as a note of the current text or texts used.

Only 5 titles can be ordered at one time and within any one academic year per lecturer

* Books will only be sent to academic institution addresses
* Not all titles are available on inspection only those which are suitable for higher education level study and which have course adoption potential
* Where applicable, we will always supply titles in the paperback edition. We reserve the right to supply an inspection copy in electronic format - your access to the ebook will be limited to 90 days.

All inspection copies are supplied at our discretion, and we reserve the right to refuse any request for an inspection copy.






REVIEW COPIES
To request a review copy of one of our books please contact Francesca Sancarlo (francesca@hartpub.co.uk)

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