Mediation in the workplace is growing in popularity as a dispute resolution option for UK organisations. The management of conflict at work is not easy and this is partly due to there being few practical tools to help. How to Master Workplace and Employment Mediation provides these tools.

Key topics covered in How to Master Workplace and Employment Mediation, include: The business case for mediation in the workplace; Setting up an in-house mediation scheme; Making mediation work; Mediation advocacy and representatives in mediation; Mediator skills; The future of workplace mediation; Mediation documentation.

How to Master Workplace and Employment Mediation will prove essential reading for anyone involved in workplace and employment mediation, including HR professionals, mediators, lawyers, company secretaries and trade union representatives.

Chapter 1 The Changing World of Work
Chapter 2 Conflict at Work
Chapter 3 The Business Case for Workplace Mediation
Chapter 4 Story Telling in Mediation
Chapter 5 Mediation in the Workplace
Chapter 6 Setting Up an In-house Mediation Scheme
Chapter 7 Making Mediation Work
Chapter 8 Mediation Advocacy and Representatives in Mediation
Chapter 9 Mediator Skills
Chapter 10 The Future of Workplace Mediation
Chapter 11 Mediation Documentation

“...a timely book from Clive Lewis, a leading mediator with a background in HR. Where the book really comes alive is in the detailed case studies peppered throughout the book. Lewis is a natural story teller and draws out rich, salient (anonymised) examples from his experience as a mediator” –  Jonny Gifford, In a Nutshell, Issue 512