The Mediator's Tale

The CEDR Story of Better Conflicts

The Mediator's Tale cover


Written to celebrate the 30th anniversary of CEDR's emergence as the world's leading independent disputes consultancy, The Mediator's Tale: The CEDR Story of Better Conflicts captures the experience of two leading internationally renowned mediators – and married couple – Eileen Carroll and Karl Mackie. Sharing their personal and professional insights into how we can achieve better conflict management in our professional and personal lives, they highlight key insights into how mediation delivers results, and lessons for conflicts generally.

The book:

Tells the story of how a young lawyer and a leading academic 'had the courage and sheer guts' necessary to create disruptive change and persuade the legal profession and its clients to embrace mediation
Provides advisers and mediators with in-depth explanations for getting results from negotiation and independent intervention
Shows how to build trust and make emotional connections while building momentum for settlement
Highlights the role of women as conflict resolvers and as early pioneers in conflict resolution, and the links between conflict and diversity – 'What people often mean by getting rid of conflict is getting rid of diversity'
Explores the reasons interventions fail and how to avoid failure
Illuminates the international development of mediation and its reach into justice systems, human rights, investor-state disputes and international arbitration
Outlines leadership skills that will put you in the top 1% of people able to deal with conflict.

This title is included in Bloomsbury Professional's Mediation online service.

Table of Contents

Part 1: Start with You – Conflict Passions and a Passion for Conflict
Chapter 1: Conflict: it's personal
Chapter 2: A passion for conflict – it's professional
Chapter 3: 'Dancing with the gorilla' – reshaping the litigation dance floor
Chapter 4: CEDR joins the dance floor
Chapter 5: Changing the conflict dance
Part 2: The magic of mediation
Chapter 6: 'When gorillas come to tea' – mediation in practice
Chapter 7: The making of a professional mediator
Chapter 8: What they don't teach you at mediation school
Chapter 9: Seven reasons mediations fail, and how to avoid them
Part 3: The bigger picture – mediation 3.0
Chapter 10: Not a remote chance – getting on the virtual bus in a pandemic
Chapter 11: Gorillas go global – international disputing
Chapter 12: Diversity and women's role as conflict resolvers – a tribute to Mary Parker Follett
Chapter 13: Leaders as mediators, and more
Chapter 14: Harnessing the power of an independent organisation
Chapter 15: The Mediator in Me – saving the world one conversation at a time
Commentary on the future – James South, Chief Executive, CEDR
Appendix 1: Top Tips for Better Conflicts
Appendix 2: 27 Variations of Mediation!
Appendix 3: Alternatives to Mediation
Appendix 4: Reading suggestions

Product details

Published 27 Sep 2021
Format Paperback
Edition 1st
Extent 224
ISBN 9781526515834
Imprint Bloomsbury Professional
Dimensions 248 x 156 mm
Publisher Bloomsbury Publishing

About the contributors


Eileen Carroll, KC (Hon)

Eileen Carroll KC Eileen Carroll was one of the f…


Karl Mackie, CBE

Dr Karl Mackie CBE is one of the first and most in…


Bloomsbury Collections

This book is available on Bloomsbury Collections where your library has access.

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