International Mediation: Breaking Business Deadlock, Third Edition (previously titled: International Mediation: The Art of Business Diplomacy) is written by two of the foremost international mediation experts and practitioners. This title provides an essential guide to the effective and timely resolution of international business disputes. It provides a real picture of what happens in international mediation and how it is structured providing practical guidance to allow parties to make the best of the process.

This highly practical book provides the answers to questions the ready may have regarding the international mediation process such as:

How does mediation work and what will it cost?
What are the limitations?
What skills are required?
How long will it take?
How are the outcomes enforced?
How can business best use mediation?

It contains case histories and practical guidance helping to put international mediation in to real situations that the reader can relate to demonstrating how and why international mediation works and why it is such a powerful tool to resolving business conflict.

The authors show how to use mediation techniques as a foundation for a more purposeful, strategic approach to conflict management in organisations.

Part 1 Mediating International Business Disputes: the Process, the Practice and the Potential
Chapter 1 The Potential for International Mediation in Business Conflict
Chapter 2 The Recent Growth of International Mediation
Chapter 3 Breaking Deadlock: the Power of Mediation
Chapter 4 The Decision to Mediate – How to Get Started
Chapter 5 'Form and Flexibility' – the Mediation Framework
Chapter 6 Preparing for Success in Mediation Negotiations
Chapter 7 Steps to Settlement: the Negotiating Dance
Chapter 8 Achieving and Implementing Mediation Settlements
Chapter 9 The Challenges and Alternatives to Mediation
Chapter 10 Forging Leadership in International Mediation
Chapter 11 Diplomacy at the Heart of Business
Part 2 Cases and materials in international mediation

“...an excellent book by two internationally acknowledged experts, pioneers and practitioners in the field of Mediation, which will appeal to a wide readership...this book is a welcome addition to the literature on International Mediation and one, which those with an interest in the subject and those who want to know more about it, would do without at their peril!” –  Prof Ian Blackshaw, Global Sports Law and Taxation Reports

“This book, previous editions of which have been received enthusiastically, is authored by two veterans of the alternative dispute resolution world. After setting out the potential for international mediation in business conflict, underlining the popularity of this method of dispute resolution and explaining the power that mediation holds, the book offer practical guidance on the mediation process itself...A particular merit of the Carroll and Mackie's treatment of the subject is that they have included an abundance of case histories which enhance the understanding of the principles and concepts being discussed...” –  The Commonwealth Lawyer