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Mediation Behaviour

Why We Act Like We Do

By: Stephen Walker
Media of Mediation Behaviour
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Published: 09-11-2021
Format: EPUB eBook (?)
Edition: 1st
Extent: 200
ISBN: 9781526511379
Imprint: Bloomsbury Professional
RRP: £72.00
Online price : £64.80
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About Mediation Behaviour

What is conflict? How does it arise? How can we prevent it?

Resolving conflict can end up costing the parties involved a considerable amount of money not only in relation to solicitors' and barristers' fees, court fees, expert witness' fees, etc, but also in time spent working on the resolution. There is also no guarantee that these costs will be fully recovered in any settlement agreement.

It is, therefore, very important for parties in conflict to understand how to negotiate in order to reach the best outcome for all those involved they and the main part of this is understanding the psychology of conflict negotiation.

There is a lot of research available on this topic from behavioural economics and neuroscience to a lot of talk about cognitive biases and the dominance of emotion and whilst it is interesting, only some of it is relevant and, most importantly, is only useful if we understand how to use it when faced with conflict. How is it all used to benefit a conflict negotiation in practice?

Written from the point of the view of the disputing parties, their advisers and representatives and the mediators, this title highlights only the relevant research, explains how to use it and illustrates how it works in practice through the use of detailed case studies, diagrams and visuals. It also looks at new techniques in negotiating conflict resolution.

Far from being an update and discussion of existing and exciting new research findings, this title is experience based and arms those involved in conflict with the tools needed to negotiate conflict successfully.

Table Of Contents


Chapter 1 Introduction
Chapter 2 The Brain
Chapter 3 Feeling: Emotions
Chapter 4 Thinking: Cognitive Biases and Mind Traps
Chapter 5 Intuition
Chapter 6 Self
Chapter 7 Frequently Observed behaviours (FOBs): Barriers
Chapter 8 Frequently Observed behaviours (FOBs): Bridges
Chapter 9 Persuasion
Chapter 10 Prediction
Chapter 11 Perception
Chapter 12 Money
Chapter 13 Power
Chapter 14 Truth
Chapter 15 Fairness
Chapter 16 Trust
Chapter 17 The Psychology of Offers
Chapter 18 Online mediation

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