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The Mediator's Tale

The CEDR Story of Better Conflicts

By: Eileen Carroll, QC (Hon), Karl Mackie
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Published: 27-09-2021
Format: Paperback
Edition: 1st
Extent: 224
ISBN: 9781526515834
Imprint: Bloomsbury Professional
Dimensions: 248 x 156 mm
RRP : £60.00
 

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About The Mediator's Tale

Written to celebrate the 30th anniversary of CEDR's emergence as the world's leading independent disputes consultancy, this book throws fresh light on the personal motivations and strategy behind a unique example of disruptive innovation in the legal system, while sharing their professional insight into how we can achieve better conflict management in our personal and professional lives.

The authors first chart the personal and organisational drivers behind the success of CEDR in the UK and internationally, drawing out important insights for other innovators and campaigners for change to a traditional system.

The main part of the book then draws on this 30 year experience to highlight key insights into how the mediation process, and other independent conflict intervention techniques, deliver results; how they can be made to work most effectively; how to adapt these skills and systems for old and new dispute contexts; and challenges for the future of better conflict management.

It also has tips to help readers analyse their own experiences in conflict and dispute resolution so that they can learn from the insights of leading practitioners, while becoming familiar with a fascinating and unique lifetime's professional practice, and the diverse experiences of a leading independent institution in the field.

Table Of Contents

Part 1: Start with You – Conflict Passions and a Passion for Conflict
Chapter 1: Conflict: it's personal
Chapter 2: A passion for conflict – it's professional
Chapter 3: 'Dancing with the gorilla' – reshaping the litigation dance floor
Chapter 4: CEDR joins the dance floor
Chapter 5: Changing the conflict dance
Part 2: The magic of mediation
Chapter 6: 'When gorillas come to tea' – mediation in practice
Chapter 7: The making of a professional mediator
Chapter 8: What they don't teach you at mediation school
Chapter 9: Seven reasons mediations fail, and how to avoid them
Part 3: The bigger picture – mediation 3.0
Chapter 10: Not a remote chance – getting on the virtual bus in a pandemic
Chapter 11: Gorillas go global – international disputing
Chapter 12: Diversity and women's role as conflict resolvers – a tribute to Mary Parker Follett
Chapter 13: Leaders as mediators, and more
Chapter 14: Harnessing the power of an independent organisation
Chapter 15: The Mediator in Me – saving the world one conversation at a time
Commentary on the future – James South, Chief Executive, CEDR
Appendices
Appendix 1: Top Tips for Better Conflicts
Appendix 2: 27 Variations of Mediation!
Appendix 3: Alternatives to Mediation
Appendix 4: Reading suggestions

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